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TELUS Digital Launches Middle East Office in Dubai to Accelerate AI and CX Transformation

Prime Highlights

  • TELUS Digital opens Dubai Middle East office as regional HQ for digital transformation.
  • TELUS Digital to create AI-driven CX and enterprise automation with UAE’s AI 2031 strategy.

Key Fact

  • TELUS Digital has a presence in 30+ countries with new delivery points in India and South Africa.
  • Mona Kadouh as Managing Director for Middle East office.

Key Background

TELUS Digital, a world leader in AI- grounded digital results and client experience design, headquartered in Vancouver, has opened its Middle East office in Dubai. The move is part of the company’s transnational strategy and is its increased focus in a region poised to witness aggressive growth driven by digitalization. Dubai will be home to the indigenous headquarters of TELUS Digital, furnishing slice- edge consulting, robotization, and digital experience services customized for indigenous conditions.

The initiative aligns with the UAE AI 2031 strategy to embrace artificial intelligence to revolutionize key sectors such as energy, transport, healthcare, education, finance, and hospitality. With a convergence of technology, innovation, and human design thinking, TELUS Digital will provide custom digital solutions—bespoke, not one-size-fits-all, off-the-shelf software—rendering the business a strategic partner to fuel regional transformation.

Mona Kadouh is also assuming the Dubai operations lead role as Managing Director. An experienced executive from top global consultancies, she will drive deepened collaboration with governments, corporations, and local innovators. Kadouh stressed that TELUS Digital “falls in love with clients’ problems,” echoing the company vision for partnering with clients to create real, lasting impact in each solution.

TELUS Digital Solutions President Tobias Dengel said that the Gulf’s digital preparedness, infrastructure, and willingness for personalization made it a strategic match. He also said that the Dubai office would be the hub where the company would grow regionally in the GCC and North Africa.

Apart from the Dubai hub, TELUS Digital has recently established delivery centers in Cape Town, South Africa, and Ahmedabad, India (GIFT City). The new additions complement the multilingual, time-zone-balanced delivery by the company, enabling scalable customer experience, data services, and AI development in EMEA markets.

TELUS Digital’s expansion in Dubai is a prominent proof of digital innovation, AI excellence, and customer-driven transformation in the Middle East.